xx789 Responsible Gaming: Tools, Rules & Help

Last reviewed: November 2026  ·  Applies to all xx789 accounts in Bangladesh

xx789's Commitment to Safe Play

xx789 operates an 18-and-over platform for players in Bangladesh. We take responsible gaming seriously because problem gambling causes real harm to families and communities. Our approach has three pillars: prevention, early detection, and fast action.

Prevention means giving you limits before you need them. Detection means our team monitors unusual patterns — sharp deposit spikes, long unbroken sessions, repeated failed withdrawals — and may reach out proactively. Action means we can restrict or close an account within hours of a request, not days.

Every tool described on this page is free, permanent until you change it, and cannot be overridden by promotional offers. A self-exclusion is a self-exclusion — it blocks all bonus emails too.

Age Restriction Policy

You must be at least 18 years old to register and play on xx789. We verify age during the KYC process, which is required before your first withdrawal. Documents accepted include a National ID Card (NID), Passport, or Driving Licence. KYC review takes up to 12 hours.

If we have reason to believe an account holder is under 18 — based on document review, support chat, or activity patterns — we will immediately freeze the account and return any deposits made. We do not credit winnings generated during an age-restricted period.

Signs You May Need to Step Back

Gambling becomes a problem gradually. The list below is not a diagnosis — it is a prompt to pause and reflect. If three or more of these apply to you in a given month, we strongly recommend using the tools in the next section.

• You spend more than you planned, every session.
• You chase losses — depositing again after losing to "win it back."
• You hide your gambling from family or friends.
• Gambling feels like a job or an obligation, not entertainment.
• You have borrowed money or sold items to fund deposits.
• You feel anxious, irritable, or restless when you are not playing.
• You have missed work, prayer times, or family events because of gambling.
• You have deposited via bKash or Nagad late at night, repeatedly.

Account Controls & Deposit Limits

All limit tools are available inside your xx789 account under Settings → Responsible Gaming. Changes that lower a limit take effect immediately. Changes that raise a limit require a 48-hour cooling period before they activate — this gives you time to reconsider.

The minimum deposit on xx789 is ৳250. Setting a daily deposit limit below ৳250 effectively pauses all deposits for that period. All limits stack — a weekly limit cannot be bypassed by staying under a looser daily limit.

Self-Exclusion & Cooling-Off

Cooling-Off Period

A cooling-off period temporarily suspends your ability to deposit and play. Available durations: 24 hours, 3 days, 7 days, or 30 days. During this time you can still log in to check your balance or submit a withdrawal, but you cannot place any bet or make any new deposit.

Cooling-off is designed for players who feel they are playing too often but are not ready for a longer break. It is reversible once the period ends — no additional waiting time applies.

Self-Exclusion

Self-exclusion locks your account for a fixed period you choose: 3 months, 6 months, 12 months, or permanently. During self-exclusion:

• You cannot log in, deposit, or wager.
• All promotional emails and push notifications are stopped immediately.
• Your account balance is frozen; existing verified funds can be withdrawn by contacting Live Chat.
• Any active bonus is forfeited.

To lift a fixed-term exclusion after it expires, you must submit a written request via Live Chat and wait a mandatory 7-day reflection period. Permanent exclusion cannot be reversed.

How to Request a Limit or Exclusion

1. 1

   Log in to your xx789 account

   Go to Settings → Responsible Gaming from the top-right menu. All tools are listed there.

2. 2

   Choose your tool and set the value

   Select the limit type, enter the amount or duration, and confirm. For self-exclusion, choose your exclusion period from the dropdown.

3. 3

   Confirm via SMS or Live Chat

   For self-exclusion, a confirmation is sent to your registered phone number. If you cannot access your account, contact our 24/7 Live Chat — the agent will apply it directly.

4. 4

   Receive written confirmation

   xx789 sends a confirmation record to your account inbox. Keep it. If anything does not apply correctly within 30 minutes, contact Live Chat immediately.

Keeping Minors Away from Gambling

If you share a device or a bKash/Nagad account with someone under 18, take these steps to prevent accidental access:

• Enable your phone's screen lock or app lock for the xx789 app — the app supports Android 6.0 and above and respects OS-level app locking.
• Do not save your xx789 login credentials in a shared browser.
• Use Android's Digital Wellbeing or a third-party parental control app to block the xx789 URL and APK installation.
• Log out of the platform every time you finish a session on a shared device.

If a minor has accessed an account in your name, contact xx789 Live Chat immediately. We will freeze the account, review activity, and return any deposits attributable to that period.

External Support Contacts

xx789 Live Chat is available around the clock — but peer support and clinical help for gambling addiction operate independently of the platform. If you are struggling, reaching out to an external service is a sign of strength, not weakness.

Common Questions

Can I undo a self-exclusion if I change my mind?

Fixed-term exclusions (3 months, 6 months, 12 months) cannot be reversed during the period. Once the term ends, you must submit a written request via Live Chat and wait 7 days before reactivation. Permanent exclusion is irreversible. This waiting period is intentional — it protects you from making a decision in the heat of the moment.

Will my bonus be cancelled if I set a deposit limit?

Deposit limits do not cancel active bonuses. If you have already claimed a welcome bonus and set a limit below the remaining wagering amount, the bonus stays active — you just complete it more slowly. Setting limits during self-exclusion does forfeit any pending bonus, because the account is fully locked.

How long does KYC take, and what documents do I need?

xx789 completes KYC within 12 hours. You need one valid government-issued document: National ID Card (NID), Passport, or Driving Licence. KYC is required before your first withdrawal. Submit documents from within your account under Profile → Verification. If 12 hours pass with no update, contact 24/7 Live Chat.

Can I still withdraw my balance during a self-exclusion?

Yes. Deposits you made before the exclusion began remain yours. Contact xx789 Live Chat, verify your identity, and your verified balance will be processed for withdrawal. Normal withdrawal minimums apply (৳500 minimum). Processing takes up to 38 minutes to reach your bKash or Nagad account.

What if someone opened an account in my name without my knowledge?

Contact Live Chat immediately with your NID or Passport details. We will freeze the account, investigate activity, and escalate to our security team. Any deposits made fraudulently will be returned to the original payment source after verification. Do not share your bKash PIN or xx789 password with anyone.

Does the xx789 app have any built-in time or spend reminders?

Yes. The xx789 app (version 2.9.9, Android 6.0+) includes session time alerts you can configure in Settings → Responsible Gaming. You can set a pop-up reminder after 30, 60, or 90 minutes of continuous play. The app also shows a running total of your deposits and losses for the current day on the account dashboard.